 Travelers New Wind/Hail Deductible Options in Oklahoma
Travelers Quantum Home now offers $1,000, $1500, $2500,0 & $5000 Windstorm/Hail Deductible options. Travelers 1% Windstorm/Hail Deductible is no longer required, however, it is still a current option. A Windstorm/Hail Deductible is still mandatory; just choose from any of the available deductibles.
When you receive a quote from SLS, several different Windstorm/Hail Deductible options will be provided to you on the quote proposal, however, you can always request one of the above if not listed on the quote proposal. If you currently use a comparitive rater, such as EZLynx, you may select the Windstorm/Hail Deductible of your choice in the comparitive rater as well as request the different options in the message tab.
These new deductible options are only available for Quantum Home new busness effective on or after July 20th and renewals effective on or after September 15th
Hartford Homeowner Changes In Oklahoma
Effective August 1st, Hartford made several changes to their homeowners product. These changes include:
* Base rate reductions in many Oklahoma territories
* A 5% increase in the Homeowner's Account Credit to 15%
* More competitive pricing for New Homes up to 11 years old
More than ever, The Hartford is committed to the Oklahoma Personal Lines market. If you have any questions about these exciting changes, please contact SLS Underwriter, dustin.hammond@sls-ins.com, shawna.parrett@sls-ins.com, or marsha.partridge@sls-ins.com
Why Choose The Hartford for Personal Lines?
The Company
• The Hartford was founded in 1810 and is one of the country's oldest insurers.
• AM Best Rating of A+ Excellent and over $180 billion in assets
• Customer Center open from 7AM - 7PM CST for questions/changes (800-624-5578)
Claims
• Claims reporting 365 days a year and 24 hours a day (800-243-5860)
• Rescue 1-800 program available to all insured's. Roadside help in 30 minutes (800-322- 7789)
• Partnered with Enterprise Rental Cars for faster service and better rates
• Recommended repair shops - CRSP - work guaranteed as long as insured owns vehicles
Auto Insurance
• Account credit of up to 10% off auto premium when home insured with The Hartford
• Automatic Rental Car Coverage - up to $20 a day/$600 maximum. Available on every policy with collision coverages. **Kansas automatic rental car coverage is $10 a day/$300 maximum.
• Replacement Coverage on New autos (less than 150 miles) if totaled within first year or 15,000 miles (included in Gold & Platinum Pkg)
• Disappearing Collision Deductible (included in Gold & Platinum Pkg)
• Multi-car policies receive up to 22% for insuring both vehicles
• Diverse Households - same sex and opposite sex committed relationships. Divorced, widowed or single with children at home rated as married
• $100 Collision Deductible Waiver if involved in accident where other party at fault. (included in Gold & Platinum Pkg)
• $10,000 death benefit for insured and family members (included in Gold & Platinum Pkg)
Home Insurance
• Up to 10% credit off HO premium when auto is insured with Hartford
• Insured 50 years old or older receives Mature Homeowners Credit - up to 25%
• New Home Credit - up to 20% for new constructed homes
• Protective Devices Credit up to 20%
Selling the Value of Travelers Home Inspections
When you receive a Travelers Home Quote Proposal from SLS, you will be notified on the quote proposal if an inspection will be ordered on the property upon binding. Home inspections are ordered on homes that historically have a higher probability of being underinsured and, like you, we want your customers to have proper coverage if they ever have a loss. The quote proposal will indicate if the inspection will be an interior or exterior inspection
We’ve provided you with some suggested talking points for each message, along with a list of what your customer can expect when selected for an inspection.
Please advise your customer that an exterior inspection has been
ordered for their home
“As part of their underwriting process, Travelers will send someone by your home to measure the exterior and take a few pictures. They do this to help you select the appropriate amount of coverage for your home. You do not have to be home for this, and the inspector will leave a door hanger to let you know someone has been there. If any policy changes are needed as a result of the inspection, we’ll be in contact with you.”
Please advise your customer that a Platinum Plus/High Value inspection has been ordered for their home
“Because you’re a Platinum Plus / High Value Home customer, Travelers will send a qualified and experienced inspector to do an interior inspection of your home. They do this to help you select the appropriate amount of coverage for your home. You’ll get a letter from Travelers and a call from the inspector to set an appointment with you. If you have any questions before or after the inspection, please contact our office. If any policy changes are needed as a result of the inspection, we’ll be in contact with you. At the time of the appointment, the inspector should provide you with proper identification, will measure your homes exterior, and will take pictures of your home’s interior.”
For High Value customers: “You’ll be provided with a detailed full color inspection for your own records. There is no cost to you for this inspection.”
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Please advise your customer that an interior inspection has been
ordered for their home
“As part of their underwriting process, Travelers will send someone to your home for an inspection. This will involve taking some pictures of the inside and outside of your home. You’ll get a letter from Travelers and a call from the inspector to set an appointment with you. They do this to help you select the appropriate amount of coverage for your home. If any policy changes are needed as a result of the inspection, we’ll be in contact with you.”
Here’s what your customer can expect:
Exterior Inspection
• Measure the exterior of the home
• Take photographs of the outside of the home
• If nobody is home, they’ll leave a door hanger
Interior Inspection
• A letter from Travelers indicating that they will be contacted directly by the inspector
• A call from the inspection company to set an appointment
• Inspector will take photographs of interior and exterior
• Measure the exterior of the home
High Value - Platinum Plus
• A letter from Travelers indicating that they will be contacted directly by the inspector
• A call from the inspection company to set an appointment
• Inspector will take photographs of interior and exterior
• Measure the exterior of the home
• Insured will receive a copy of the inspection (Platinum Plus only)
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SLS Welcomes CNA Small Business Service Center Effective 9/1/08
The CNA Small Business Service Center focuses on providing excellent service to your clients, allowing you to focus on growing your small commercial book of business. Each yaer, CNA's experienced staff of licensed client specialists serve thousands of customers with a near 100 percent satisfaction rate.
With an average of 10 to 15 years of commercial insurance experience, CNA's licensed service representatives provide a variety of client services on your behalf, including:
The CNA Small Business Service Center is currently mailing the policyholder introduction letter (sample letter attached) introducing the services available thru the Service Center to your insureds.
Your agency will be notified if your client needs a product or service that CNA is unable to provide. You are also notified if CNA thinks your client is considering moving their account, so you can take the appropriate action to retain the client in your agency.
The Service Center hours of operation are 8 a.m. to 7 p.m. Eastern Time, Monday through Friday. Calls received after hours are returned the next business day. When your client calls the Service Center, the call gets picked up by a live person, as our state-of-the-art telephone system eliminates the need for voice prompts. To ensure the highest quality service and promote training and devlopment, call are recorded and analyzd by a dedicated call coach.
CNA Small Business Service Center Contact Information
When calling or emailing request to the service center, always start by identifying yourself as "(agent name), a sub-agent of Standard Lines Services, a division of Graham-Rogers." You must give them the complete statement in order to access services. All requests must contain the Named Insured, policy number and effective date for changes.
Main Telephone: 877-574-0540 or 407-919-3000
Mailing Address: PO Box 946580, Maitland, FL 32794-6580
EMail Address: sbiccsr@cna.com
Client Customer Service: 877-724-2669
New Business Fax: 866-325-0217
Service Center Fax: 877-763-5122
Claim: 877-262-2727 or (877-CNA-ASAP)
Have You Seen Travelers' Menu Yet?
Travelers Commercial Accounts: Now Serving More Coverage Choices
Travelers understands that restaurant owners have plenty on their plates. That's why they have introduced a new IndustryEdge product designed to meet the specific needs of mid-sized fine dining and upscale casual dining establishments. This new product combines the most relevant forms with flexible limits to ensure that the specialize requirements of the restaurant marketplace are met.
In addition to Property, Workers Compensation, General Liability, Umbrella/Excess Liability and Auto, this comprehensive menu of offerings provides coverages designed expressly for the restaurant industry, including:
* Restaurant Wine Stock Endorsement
* Garage Keeps Liability for Valet Parking
* Food Contamination
* Fine Arts
* Business Income
* Spoilage Coverage
* Equipment Breakdown
Hartford's New Business Success List
I know that it always helps to know what some of our companies' successes are that we can write for you. Because Hartford has such a wide range of success for the past quarter, I have attached the list that provides the SIC Code, Account Type, Line of Business and Premium. If you have any questions, please contact your SLS Underwriter, kelly.clark@sls-ins.com or cheryl.betts@sls-ins.com
The Hanover Inland Marine Department
The Hanover Marine Department is dedicated to the goal of providing professional underwriting superior service, a wide variety of marine and property products, creative underwriting and competitive pricing. Listed on the attached bulletin are products that are currently in their marketing direction.
For more informaion, contact your SLS Underwriter, kelly.clark@sls-ins.com or cheryl.betts@sls-ins.com
Have a good weekend !
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